NSW Police Capital Works Program

AN OMTRAK PROJECT

NSW Police Capital Works Program

NSW Police

OmTrak enables Downer and NSW Police to manage documentation, defects, and maintenance across the ongoing 10-year, $1 billion Capital Works Program spanning more than 790 sites.

A single platform powering documents, defects, and handover for 790+ NSW Police sites.

THE SITUATION

NSW Police embarked upon a landmark capital works program aimed at modernising, expanding and upgrading its facilities across the entire state. The program spans approximately 797 sites and is contracted over a 10-year / A$1 billion horizon, under an agreement awarded to Downer.

This wide-ranging initiative encompasses new police station builds, refurbishment of existing infrastructure, deployment of technology infrastructure (networks, cyber security systems), and upgrades to training and support facilities. The objective: provide police with fit-for-purpose, sustainable, accessible buildings and systems to support evolving operational demands and community safety into the future.

THE CHALLENGE

Delivering a capital program of this scale is inherently complex – but one of the most critical challenges lies not in the bricks and mortar, but the information handover. Downer’s project teams faced multiple hurdles:

Multiple contractors, consultants, engineers and suppliers all producing fragmented documentation.
Tight deadlines and phased handovers across many geographically dispersed sites.
Inconsistent O&M (operations & maintenance) data, document formats and version control.
Managing defects during and beyond construction (through the Defects Liability Period) across many projects.
Ensuring NSW Police receive a fully auditable, accurate, and reliable dossier of asset and operational information.

This “last mile” of information delivery becomes the crucial differentiator between a good build, and a truly operationally ready facility.

OMTRAK'S CONNECTED SOLUTION

OmTrak was engaged to act as the digital backbone for document, defect and asset management across the entire program. Its modular architecture and intuitive workflows provided the connective tissue between all involved parties.

Each contractor uploads their operations and maintenance documentation directly into OmTrak, where it is tagged, structured and version controlled. Downer’s project leadership monitors submissions in real time, flags missing data, and enforces approval workflows to ensure consistency across the board.

Defects Management During construction and the subsequent defects liability period, all defects are logged into OmTrak – complete with photos, trade categorisation, assignment, status tracking, and closure evidence. This ensures transparency, accountability and traceability for all stakeholders.

Maintenance Scheduling More than just defect management, the Site Works Maintenance Scheduling module keeps ongoing maintenance tasks organised and accountable. It connects contractor DLP activities directly to each asset, supporting handover requirements and protecting warranty commitments — so NSW Police can start operations with confidence and a clear maintenance plan from day one.

Through these modules, OmTrak ensures that every site handover is backed by a fully auditable, consistent, and digitally delivered package of information that NSW Police can trust.

THE RESULT

Outcomes & Benefits Implementing OmTrak across the NSW Police Capital Works Program yields multiple, tangible benefits:

Streamlined information flows – fewer back-and-forths, fewer manual consolidations.
Reduced administrative burden – project staff no longer chase missing documents or version discrepancies.
Greater transparency & accountability – defects and submissions tracked in real time, with clear ownership.
Operational readiness from handover – NSW Police receives a coherent, auditable asset and operations dataset.
Continuity through the DLP – scheduled maintenance, defect tracking, and data integrity persist beyond construction.

Downer is able to deliver a complete, accurate and auditable handover package to NSW Police, with confidence that the information foundation is solid. The integrated platform also bridges phases – from handover to operations – reinforcing long-term asset performance. Client & Partner Engagement

Downer’s Program Management Office (PMO) coordinates the multiple contractors, ensures consistency in workflows and training.
Contractors and consultants are onboarded to the OmTrak system and trained to comply with the structured submission guidelines.
NSW Police stakeholders are engaged early, ensuring the delivered information architecture aligns with their future operational & maintenance systems.

Legacy / Forward Outlook

This capital works program is setting a new benchmark for how major government portfolios manage the “digital handover” challenge. The OmTrak template deployed here – the workflows, data structures, governance model – becomes reusable across future asset programs for NSW Police or other government agencies.

As the program advances, further analytics, integration into NSW Police’s ongoing asset management systems, and performance benchmarking will drive additional value.

SPEAK TO AN OMTRAK CONSTRUCTION MANAGEMENT SOFTWARE EXPERT

Contact us to find out how OmTrak can work for you. We’re always happy to answer any questions or organise a free demo for you to experience the power of OmTrak for yourself.

SPEAK TO AN OMTRAK CONSTRUCTION MANAGEMENT SOFTWARE EXPERT

Contact us to find out how OmTrak can work for you. We’re always happy to answer any questions or organise a free demo for you to experience the power of OmTrak for yourself.