The University of Auckland has selected WebFM to deliver the Operations & Maintenance (O&M) Manuals for its significant B230 Development, a major capital project set to reshape an important part of the University’s city campus. The B230 Development continues a partnership that extends over many years and across multiple major capital projects, where OmTrak has become a trusted component of the University’s handover and facilities readiness processes.
For Project Manager Martin Ballard, the B230 Development represents the fourth major project he has personally overseen using OmTrak. Across the wider University portfolio, the platform has supported numerous developments ranging from new builds to refurbishments, including the HIWA Recreation Centre and the modernisation of Old Choral Hall. The consistency of use reflects a clear message: the University values transparency, structure and risk reduction in its handover methodology.
B230 Development: A New Academic and Cultural Precinct
The B230 Development will bring together the Faculty of Law and a new performing arts venue, creating a modern, interconnected hub for teaching, collaboration and public engagement. Designed with sustainability at its core, the project is targeting a 6 Star Green Star rating, demonstrating a long-term commitment to both performance and environmental responsibility.
With completion expected in 2029, the B230 Development represents a substantial investment in the University’s future learning environment — but just as importantly, in the operational capability that will support the building for decades to come.
Why OmTrak Was Selected for the B230 Development
In university environments, Operations & Maintenance Manuals are not a bureaucratic afterthought. They form the operational blueprint for maintenance, safety, compliance and asset lifecycle planning. When handover processes lack structure or visibility, buildings often enter operation without reliable, complete information — creating avoidable risk from day one.
The University’s decision to again use OmTrak on the B230 Development is grounded in practical experience delivering complex capital projects and ensuring documentation is managed progressively, rather than left until the final stages.
As Project Manager Martin Ballard explains:
This marks the fourth significant Capital Project at the University of Auckland in which I have been involved that will utilise OmTrak.
Our primary application of OmTrak is for the creation and management of Operations & Maintenance (O&M) manuals. The platform delivers exactly what it promises.
OmTrak not only enables customisation of the O&M structure but also provides complete transparency throughout the delivery process of the O&M manual.
Gone are the days of sitting in site meetings and hearing that the O&M process is progressing well; when in reality, it may not be.
With OmTrak, the Project Team now has the ability to monitor the uploading and approval process in real time, ensuring the development of a seamless and comprehensive O&M manual.
Martin Ballard
Poutaki Pūtere | Project Manager – Campus Environment
The University of Auckland
For a project of the scale and complexity of the B230 Development, early visibility of O&M documentation progress is critical to ensuring a reliable and compliant handover.
Supporting a Smooth and Reliable Handover for the B230 Development
For WebFM, the focus on the B230 Development is straightforward:
deliver structured, accurate and operationally useful O&M documentation — without the last-minute scramble that often affects major builds.
The approach includes:
- A clearly defined and customised O&M manual structure
- Progressive, quality-controlled document collection
- A single source of truth for all stakeholders
- Full auditability for compliance and future reference
This structured process ensures the University receives an O&M manual that is not only complete, but immediately usable to support ongoing asset management and facilities operations following handover of the B230 Development.
Continuing a Strong Partnership on the B230 Development
The University of Auckland’s continued use of OmTrak reflects a shared commitment to digital project delivery, transparency and lifecycle thinking. As the B230 Development progresses, WebFM will continue working closely with the project team to ensure the final handover is predictable, well-managed and aligned with the University’s operational needs.
The B230 Development is more than a construction project — it is an investment in the University’s future capability. WebFM is proud to contribute to that outcome through a dependable, proven handover process that ensures assets begin their operational life on solid ground.