Frequently Asked Questions

The software price is based on your needs and project. We use a formula and the specific requirements of your project. Your dedicated Account Manager will discuss in detail your project requirements and send you a proposal. Generally, the more OmTrak modules you purchase and the higher the construction value of the project the more you will pay for the software. We do not charge for individual users or storage space. Feedback from our clients is that we are excellent value for money.

The facility owner usually purchases the software and instructs builders and contractors to use OmTrak during construction. Other times, the builder or construction firm will pay for the use of OmTrak. This can occur when the owner requests the builder to use OmTrak during construction. In this case, the fees for the software are then included in the builders quote to the owner. Subcontractors hired by the builder do not pay to use OmTrak. They are given access to the specific project they are working on, under the builder’s or owner’s license.

Each project is different and our software is highly customised to suit your specific project. Therefore, we are unable to offer you a free trial – as without the set up you won’t get a lot out of it. Instead, you can book a demonstration of the software in your office. This will allow your team to look inside the software and ask your Account Manager questions. Many of our clients have asked for an OmTrak demo with an interest in one part of the software. On seeing the demo and everything the system can do, they realise it will be useful for many other parts of their project too!

OmTrak is ideal for large construction and building projects in the private and public sector. Our software has been used in the following industries:

• Health and Aged Care
• Education
• Infrastructure
• Government / Defence
• Retail
• Commercial

To read more about the industries using OmTrak, please visit our Projects page.

Each module is designed with helpful tools to suit the people working on each stage of the project life cycle. Designers, Architects, Builders, Subcontractors, Asset Owners and Facility Managers will love how easy the software is to use.

Almost everyone in your team can use the software (unlimited users) and find exceptional value in the tools available.

Our team are experienced and set up projects every day. Your dedicated Account Manager will work with you to set up your project and train your team as part of your OmTrak purchase. If your project is highly complex we can provide additional Project Consulting by one of our specialists. Your Account Manager will be able to advise you if your set up requires additional consulting. Specialist Project Consulting is not covered in the standard fees, but we are happy to quote based on your needs.

You can have as many users as you like per project. We price the project based on the project value, not number of users. Once you’re set-up we can add as many users as you need.

We provide free training to all the users on your project. The training is usually organised in groups for large projects. We also provide phone support for users during business hours.

Our team can present your final handover information in a format that can easily transfer to other FM systems. Alternatively, we have FM maintenance tools and an FM forecasting tool called MPlan that are excellent choices for managing the ongoing maintenance of your complete facility.